77 questions · 10 topics
Everything you are wondering, in one place.
From booking through file delivery, the details are here. If your question is not, just write to us.
Opening hours and locations
When is Poddy open?
Poddy is available by reservation 24 hours a day, seven days a week, throughout the year.
Where are the studios?
Our studios are located in `İstanbul, Ankara, İzmir, Denizli, Berlin, Dubai and Riyadh`. The full address and entry instructions are sent by email and SMS after your booking is confirmed.
Is parking available?
`Parking details are listed on each studio page.` Your confirmation includes driving, parking, and building-entry guidance.
Booking and pricing
How do I book?
Choose an available studio, date, and time on our booking page and complete the steps online.
How can I see available times?
Live availability appears in the booking calendar. Any selectable time is currently available.
How does the booking process work?
Complete your booking and checkout online. We send your confirmation and entry instructions. Record at the studio at your scheduled time, then receive the files through a secure download link. Editing and content-production services can be added separately.
How much does the studio cost?
Prices are shown for each location before you book. Turkish studios start at `3.500` TRY per hour including VAT, with a two-hour minimum.
How late can I book?
Subject to availability, you can book until one hour before the starting time.
How far ahead can I book?
The calendar currently accepts bookings within its published 60-day window.
What is the maximum booking length?
A single booking can last up to eight hours. Contact us in writing for longer productions.
Can I book for 15, 30, or 45 minutes?
No. Bookings use full-hour packages and can start on the hour or half hour.
Is there a minimum age?
The person making the booking must be at least 18. Minors may enter only with a parent or legal guardian.
Can I speak to someone by phone before booking?
We do not offer pre-booking calls for standard studio sessions. Send questions through our written support channel.
Can I tour the studio before booking?
To protect the self-service operation and each booking’s privacy, we do not run physical tours. You can review the room, framing, and sample recordings online.
Billing, payments, and refunds
When do I pay?
Checkout takes place online. A reservation is not confirmed and the time is not held until payment is complete.
Which payment methods do you accept?
You can use the credit and debit cards shown at checkout. Any other available methods appear on the payment screen.
Can I pay cash?
No. Because the studios are unstaffed, all payments are completed online.
Are there hidden or later charges?
No. The total for your time and selected services is shown before checkout. Charges that may arise from damage, excessive cleaning, late departure, or rule violations are described separately in the terms.
Do you charge a cleaning fee?
Standard cleaning is included. An additional charge may apply if the studio is left unusually dirty, rubbish is abandoned, or specialist cleaning is required.
Do you offer discounts?
Standard bookings are not currently discounted. Memberships, recurring-use plans, and multi-booking packages will be announced on our pricing page when available.
How do I request a refund after recording?
For eligible cases, submit a request from the support area in your account. We share the review outcome and the payment provider’s processing timeline in your account and by email.
Cancellation and rescheduling
How do I cancel?
Sign in, select the relevant booking, and complete the cancellation online.
What is the cancellation deadline?
You may cancel until one hour before the booking starts. Refund or studio-credit eligibility follows the terms accepted during booking.
How do I change the date or time?
Use the reschedule option in your booking details to choose another available date and time.
How late can I reschedule?
Subject to availability, you can reschedule until one hour before the starting time.
Using the studio
What happens if I am late?
Your booking starts and ends at the scheduled times. Time lost through late arrival is not added to the session.
Can I extend my recording time?
No. Recording ends at the scheduled time. If availability allows, book another hour from your account.
What is the maximum capacity?
Each room is designed for up to four recording participants. Only people taking part in the recording may enter.
Is there a sound engineer?
No. Poddy is fully self-service. The cameras, sound, and lighting are prepared before you arrive.
Can I bring my own sound engineer?
No. External technical crews are not admitted so the self-service system and equipment remain secure.
Can I change equipment settings?
You may adjust microphone position and the RGB colour using the labelled remote. Do not alter camera, audio, lighting, or recorder settings.
Can I bring recording equipment?
No. Only installed equipment may be used so recording reliability and output quality remain consistent.
Can I move the furniture?
No. Furniture must remain in place to protect framing, lighting, and cable safety.
Can I attach anything to the walls?
No. Nothing may be fixed or adhered to walls, acoustic panels, or decorative surfaces.
Can I place a product or prop on the table?
Yes. Small items are welcome if they do not damage equipment, block the shot, or mark the surface.
Do you support remote guests or live streaming?
Not in the standard self-service package. Zoom, Riverside, Skype, and live-stream support may be offered later as a production service.
Is there a separate monitoring area?
No. There is no separate director or audience area. Participants can see their framing on the screen inside the room.
Is there extra seating?
Studio seating is reserved for recording participants only.
How do I change the RGB lights?
Use the clearly labelled lighting remote inside the studio.
Is Wi-Fi available?
Yes. Network and password details are included in your confirmation.
Can I charge my phone or laptop?
Yes. Accessible power sockets are available for personal devices.
Is there a kitchen or refrigerator?
No. The studios do not include a kitchen or refrigerator.
Is there a restroom?
Yes. Its location and any access code are included in your confirmation.
Is there a changing room?
No. There is no separate changing room.
Is there a green room or preparation room?
No. There is no separate waiting, make-up, or green-room area.
Can I bring drinks?
Yes. Drinks must have a closable lid and stay away from recording equipment.
Can I bring food?
No. Food may not be consumed in the recording area.
Can I bring an animal?
Animals are generally not admitted. Requests involving legally recognised guide or service animals must be submitted in writing before booking.
Is smoking allowed?
No. Smoking, vaping, and similar products are prohibited throughout the studio.
Are there security cameras?
Entrances and common areas may be monitored for security. These cameras do not record sound. Access and retention are explained in the privacy notice.
What happens if I break the studio rules?
The booking may be stopped without a refund. Damage, additional cleaning, and related costs may be charged to the user.
Can I change framing, exposure, colour, or light temperature?
No. Camera and lighting settings are fixed for consistent, edit-ready footage. 4K recording allows cropping and reframing during post-production.
File delivery and retention
How do I receive my audio and video?
Files upload automatically. When ready, a secure download link is sent by email and SMS and appears in your account.
How long does delivery take?
Depending on queue and recording size, files are delivered within 24 hours.
Can I receive files faster?
No. Automatic upload and verification run in sequence, so standard delivery cannot be accelerated.
How long are files retained?
Files are kept for up to `14 days` after delivery. Download and back them up before that period ends; deleted files may not be recoverable.
Can I bring a USB drive or external disk?
No. External storage devices may not be connected to studio computers or recorders.
Technical specifications
Which cameras do you use?
Studios use `3 × Sony ZV-E10 II`. Footage is recorded in 4K UHD with standard edit-ready settings.
Which microphones do you use?
Each room has four `RØDE PodMic` microphones. Audio is captured as high-resolution WAV files suitable for professional editing.
Can recording settings be changed?
No. Audio and video settings are fixed for quality, reliability, and file compatibility.
Is the room acoustically treated?
Yes. Professional acoustic treatment reduces echo and unwanted room sound.
Additional services
Which additional services do you offer?
We can provide video and audio editing, social clips, remote or in-studio producer support, publishing, cover artwork, titles, and descriptions.
Do you offer video editing?
Yes. Multi-camera editing, colour, audio enhancement, intros, outros, and subtitles can be purchased separately.
Can you create social-media clips?
Yes. We can turn long recordings into vertical videos for Instagram Reels, TikTok, YouTube Shorts, and LinkedIn.
Do you offer producer support?
Yes. Remote or in-studio producer support may be available on request and is not included in the studio rate.
Can you publish the episode?
Yes. With your approval, we can publish it to your chosen podcast and video platforms.
Can you create cover art or thumbnails?
Yes. YouTube thumbnails, episode covers, and social artwork are available as additional services.
Can you prepare titles and descriptions?
Yes. We can prepare episode titles, descriptions, timestamps, and platform-ready publishing copy.
Entry, arrival, and departure
How do I enter?
Once confirmed, detailed entry instructions and access information valid for your booking are sent by email and SMS.
What should I do before leaving?
Take your belongings, leave the area tidy, dispose of rubbish as instructed, and make sure the door closes fully. File upload completes automatically.
What happens to lost property?
Poddy is not responsible for personal items left behind. Found items may be held briefly; submit a written request through support.
What if I cannot enter?
Check the entry instructions and confirm that your booking time has started. If the issue continues, use the 24/7 support link in your confirmation.
Problems and responsibilities
What happens after a power cut or recording failure?
If the problem was not caused by the user, we offer a full refund for the affected time or a free replacement booking.
What happens if I damage equipment?
The user is responsible for repair, replacement, or an applicable insurance excess caused by their actions. We share the calculation and supporting documents.
What if someone else is in the studio during my booking?
Contact 24/7 support before entering and do not confront the previous user. We will review access logs and compensate the time you lose.
Do you offer tours or phone consultations?
Not for standard bookings. You can review the layout, process, and sample recordings on our website.
Can I see sample recordings?
Yes. Sample audio and video made at Poddy will appear in the Samples section. For anything not covered here, write to support or manage an existing booking from your account.
Still have a question?
Write to us if the answer is not here. Manage existing bookings from your account.
